Use case · Appointment scheduling

Confirm, reschedule, and manage appointments by phone.

Agni agents call customers before every appointment — confirming attendance, answering basic questions, rescheduling on the spot, and syncing outcomes back into supported calendar workflows.

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30+ Indian languages<300msCal.com integrationStarting ₹2,999/month

How it works

From booking to confirmed attendance.

A reminder workflow on Agni runs end to end: calendar in, conversation in the middle, structured disposition out.

1
Connect your calendar
Link Cal.com or push bookings through the REST API. Agni reads upcoming appointments and booking details directly from your scheduling workflow.
2
Set the reminder cadence
Choose when calls go out — 48 hours before, 24 hours before, morning-of — with calling windows, retries for unanswered calls, and language per customer.
3
Agni calls and confirms
A natural conversation in the customer's language: confirm attendance, share directions or preparation instructions, and answer common questions from your knowledge base.
4
Reschedule on the spot
If the time no longer works, the agent offers open slots and rebooks during the same call — no callback loops, no quietly abandoned appointments.
5
Outcomes sync automatically
Confirmed, rescheduled, cancelled, no-answer: every disposition lands back in your calendar, CRM, and dashboards through webhooks and APIs.

Platform capabilities

Built to keep calendars full and accurate.

Every capability maps to a real platform feature — campaign controls, the Cal.com integration, knowledge bases, and post-call data delivery.

Reminder calls

Automated pre-appointment calls on the cadence you choose, inside approved calling windows — every booking gets a real conversation, not just an SMS.

Confirmation capture

Attendance is recorded as a structured outcome — confirmed, tentative, or cancelled — so your team starts each day knowing who is actually coming.

Live rescheduling

Through the Cal.com integration, the agent reads open slots and rebooks in the same call, then writes the change back to the calendar.

No-show reduction workflows

Unanswered reminders retry automatically, and cancellations free the slot early — giving your team time to refill it instead of absorbing the gap.

Multilingual conversations

Confirmations in 30+ Indian languages with native Hinglish, so customers respond to a voice that sounds local — not a robocall they hang up on.

Calendar & CRM sync

Dispositions, recordings, and summaries flow to your systems via webhooks and REST APIs. Cal.com and GoHighLevel are supported natively.

Market benchmarks

What no-shows cost — and what reminder calls recover.

Published industry figures, cited as market benchmarks rather than Agni performance claims. Your results depend on your booking flow and follow-through.

25–33%Baseline no-show rate reported for phone-booked appointments at Indian clinics and service businesses.Source: Gnani, ConversAI

25–40%Typical reduction in no-shows when AI reminder calls confirm attendance in advance.Source: Gnani, edesy

₹8–12LEstimated annual revenue lost to no-shows at a mid-size practice.Source: Industry estimates via Gnani, edesy

Compliance note

Reminder calls are service communications — treat them that way.

TRAI's DLT framework distinguishes service calls from promotional ones, and DPDP-era rules raise the bar on consent. Agni handles reminders as the regulated service workflow they are.

Service-call workflows aligned with DLT 160-series number requirements
Calling-window enforcement on every reminder campaign
DND/NCPR scrubbing before outbound lists dial
Consent logging recorded against every contact
Complete call recordings and audit trails for every conversation
Designed for DPDP-era consent management

FAQ

Scheduling questions, answered straight.

How does the Cal.com integration work?

Agni reads upcoming bookings and open slots from Cal.com, confirms or rebooks during the call, and writes the outcome back to the calendar. For other scheduling systems, the same workflow runs through REST APIs and after-call webhooks.

What happens if the customer doesn't answer?

Retry controls take over: you set the number of attempts, the spacing between them, and the calling windows they respect. If the customer never picks up, the call closes with a no-answer disposition your team can act on — nothing silently disappears.

Which languages are supported?

30+ Indian languages with native Hinglish handling and 100+ accents & dialects. Language can be set per contact, so a clinic in Chennai and a showroom in Jaipur each confirm appointments in the voice their customers expect.

Can the agent answer questions about the appointment?

Yes — connect a knowledge base with directions, preparation instructions, fees, and policies, and the agent answers from approved content. Anything outside that scope escalates to your staff with the context attached.

Keep exploring

Related workflows and resources.

HealthcareAppointment reminders, follow-ups, and patient communication workflows.Real estateSite-visit confirmations and lead follow-up where speed decides the deal.Feedback & CSATClose the loop after the visit with a conversational feedback call.Collections & EMIControlled reminder and follow-up workflows for lending teams.IntegrationsCal.com, GoHighLevel, REST APIs, and webhooks — honestly listed.ROI calculatorModel what reminder calls cost — and what no-shows already cost you.

Ready to cut no-shows with confirmation calls?

See a live reminder workflow — Cal.com sync, confirmations, rescheduling, and dispositions — built around your own booking flow.

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