Cut RTO before the parcel ships.
Agni gives D2C brands AI phone agents that confirm COD orders, recover abandoned carts, handle delivery updates, and run post-purchase NPS calls — in the languages your customers actually answer.
Four calls that protect D2C margins.
RTO, abandoned carts, and silent post-purchase churn all start as conversations that never happened. These are the calling workflows D2C brands run on Agni.
COD confirmation & RTO reduction
Agni calls every COD order before dispatch, confirms the order, amount, and address in the customer's language, and flags doubtful orders — so refusals get caught before the parcel ships.
E-commerce COD & RTO →Abandoned-cart recovery
Call carts within minutes of abandonment, answer the objection that stalled checkout — sizing, delivery time, payment doubts — and nudge the order through while intent is still warm.
Outbound campaigns →Delivery updates & rescheduling
Out-for-delivery confirmations, reschedule calls, and NDR resolution keep parcels moving and customers informed — the same workflows our logistics customers run.
Voice AI for logistics →Post-purchase NPS & feedback
A short voice survey after delivery captures ratings, open-ended feedback, and sentiment — structured data your team can act on, not another ignored SMS link.
Feedback & CSAT →COD is the growth engine — and the margin leak.
Published industry research on COD share, RTO baselines, and verification economics — market benchmarks, not Agni performance claims.
Customer calls your store can trigger.
Every workflow starts from a store event and ends as structured data back in your systems — with the calling controls Indian outreach requires.
Compliance workflows built in
- DND/NCPR scrubbing before promotional cart-recovery campaigns dial
- DLT template workflows supported — 140-series promotional, 160-series service
- Calling-window enforcement on every outbound campaign
- Consent logging, designed for DPDP-era consent management
- Complete call recordings and audit trails for every customer dispute
Plugs into your commerce stack
- Trigger COD and cart calls from store events via REST APIs and webhooks
- Write confirmations and cancellations back to your OMS automatically
- Sync customer dispositions into GoHighLevel CRM workflows
- Receive transcripts, recordings, summaries, and sentiment after every call
- Hand complex order issues to your support team with full context
3.2× revenue recovered. 43% cart recovery rate.
A D2C brand recovered ₹4.2 Cr in 30 days — by calling abandoned carts within 5 minutes, in Hinglish.
Anonymized · D2C Fashion Brand, Bengaluru
D2C teams usually ask
How does a COD confirmation call actually work?
When an order is placed, your store fires a webhook and Agni calls the customer — confirming the order, the COD amount, and the delivery address in their language. Confirmed orders ship; doubtful or cancelled ones are flagged back to your OMS as structured outcomes before you pay for the shipping label. Read the full COD & RTO use case.
Will customers in different states get calls in their language?
Yes. Agni speaks 30+ Indian languages with 100+ accents & dialects and native Hinglish handling, so the Tier-2 and Tier-3 customers who drive COD volume hear a call they actually understand and answer. Explore languages and voices.
What does this cost for a growing D2C brand?
Plans start at ₹2,999/month and scale with call volume — see pricing for plan details. To compare against your current RTO and telecalling costs at your order volume, run the ROI calculator.
Ready to confirm every COD order?
See Agni verify a COD order, recover a cart, and post outcomes back to your store — on a live walkthrough with your own order flows.