Product · Inbound calls
Every inbound call, answered.
Connect your phone numbers to specialized AI agents with business-hour rules, active days, routing, and concurrency limits — and hand off to humans with full context when a call needs one.
30+ Indian languages<300msHinglish nativeHuman handoff
app.ravan.ai — Inbound · Phone numbers
Number routing3 numbers · 3 agents live
+91 80 4710 2233Support line
Support agent · Hindi + English
Mon–Sat 09:00–19:0015 concurrentActive
+91 22 6975 1180Orders & COD desk
Orders agent · Hinglish
Daily 08:00–22:0025 concurrentActive
+91 11 4002 8841Reception + IVR
Reception agent · 30+ languages
24/7 · Transfers 10:00–18:005 concurrentActive
Routing controls
Route phone numbers to specialized agents.
Inbound on Agni is a set of operational rules, not a single bot on a single line. Every number gets its own agent, schedule, and limits.
Number-to-agent routing
Point each phone number at a specialized agent — a support line, an orders desk, a reception flow. One number, one accountable agent configuration.
Business hours & active days
Set business-hour rules and active days per number. Run a 24/7 line where it makes sense and a Mon–Sat window where it does not.
Concurrency limits
Control how many simultaneous calls each number handles, so spikes stay inside the capacity your plan and telephony setup support.
IVR navigation
Agents can navigate existing IVR menus and keypad flows, so Agni fits into the phone system you already run instead of replacing it on day one.
Human handoff with context
Transfer complex calls to the right team with a summary of intent, sentiment, and what was already discussed — no caller repeats themselves.
Transfer schedules
Define when transfers to humans are allowed, so escalations only reach your team during staffed hours — and the agent handles the rest of the day.
Human handoff
Escalate to people, with the context attached.
AI should resolve the routine calls and prepare the hard ones. When a conversation needs a human, Agni transfers it with everything your team needs to pick up mid-thread.
- Warm transfer with a context summary: caller intent, language, and key details captured so far
- Transfer schedules route escalations to humans only when teams are actually staffed
- Escalation rules defined per agent — refunds, disputes, and edge cases go to people
- Outside transfer windows, the agent captures details for a callback during staffed hours
- Every handoff is recorded in call history with the full transcript for review
Handoff context — sample
Caller intentRefund status — order #18742
LanguageHinglish
SentimentFrustrated → calmer
Transfer toSupport L2 · Mon–Sat 10:00–18:00
Summary for the human agent
Caller checked refund status twice this week. Refund approved on 6 June, not yet credited. Verified identity and order details. Needs escalation to payments team.
Market context
Inbound callers don't all speak the same language.
Market benchmarks on India's language reality — context for why Agni is built India-native, not Agni performance claims.
68%of Indian internet users prefer native-language content over English.Source: IAMAI / Nielsen 2024
57%of India speaks Hindi — which means 43% of your callers may not.Source: IBEF, KPMG-Google
90%of new Indian internet users are non-English speakers.Source: IBEF, KPMG-Google
30+ Indian languages100+ accents & dialectsHinglish native800M+ people covered
FAQ
Inbound calling, asked and answered.
Can different numbers route to different agents?
Yes — that is the core model. Each phone number maps to a specialized agent with its own prompt, voice, language settings, knowledge base, and schedule. A support line, an orders desk, and a reception flow can run side by side with separate rules. Agents are configured in the Agent Builder.
What happens to calls outside business hours?
Each number carries business-hour rules and active days. Outside the window, you decide the behavior — route to an agent configured for after-hours handling, or have the agent capture caller details for a callback during staffed hours.
How does human handoff work?
When a call needs a person, the agent transfers it with context — a summary of intent, sentiment, and what was already discussed. Transfer schedules control when handoffs are allowed, so escalations only reach your team during staffed hours.
How many simultaneous calls can a number handle?
Concurrency is set per plan — 5, 15, or 25 concurrent calls on Starter, Growth, and Scale, with custom concurrency on Enterprise. You can cap individual numbers lower to protect downstream teams. See pricing for plan details.
Can the agent work with our existing IVR?
Yes. Agents can navigate IVR menus, transfer calls, and trigger backend functions during a conversation — so Agni can sit in front of, behind, or alongside the phone system you already operate.
Keep exploring
Where inbound agents go to work.
Customer SupportAnswer FAQs from approved knowledge and escalate with context.Appointment SchedulingConfirm, reschedule, and manage appointments by phone.Outbound CampaignsCall contacts at scale with windows, retries, and monitoring.Call AnalyticsTranscripts, recordings, sentiment, and outcomes for every call.
Put an AI agent on your inbound lines.
See number routing, schedules, concurrency, and human handoff on your own use case — usually within one business day.
or call our AI agent directly+91 11 4056 6601Available 24/7 · Hindi, Hinglish, EnglishChat on WhatsApp