Resolve failed deliveries before they become RTO.
Agni gives logistics and last-mile teams AI phone agents that confirm deliveries, resolve NDRs, verify addresses, coordinate COD, and answer driver and partner calls — at parcel volume, in 30+ Indian languages.
Five calling workflows in the last mile.
Every failed attempt, wrong address, and refused COD parcel starts as a phone call nobody had time to make. These are the workflows logistics teams run on Agni.
NDR resolution calls
When a delivery attempt fails, Agni calls the customer immediately — capturing whether to reattempt, redirect, or cancel as a structured disposition your NDR panel can act on the same day.
COD & RTO workflows →Delivery confirmation & rescheduling
Pre-delivery calls confirm the customer is available, reschedule to a better slot when they are not, and pass instructions to the field — before the rider wastes a trip.
Outbound campaigns →Address verification
Trigger verification calls from your OMS for incomplete or risky addresses. The agent confirms landmarks and pin codes and writes the corrected address back through webhooks.
APIs & webhooks →Driver & partner support lines
Route inbound lines to AI agents that answer rider and partner questions — payout cycles, route queries, escalation steps — around the clock, with human handoff for the hard cases.
Customer support →COD coordination
Confirm COD orders and amounts before dispatch, and remind customers to keep cash or UPI ready on delivery day — cutting refusals at the doorstep.
E-commerce COD & RTO →The economics of every failed delivery.
Published industry research on COD, RTO, and calling costs in Indian e-commerce logistics — market benchmarks, not Agni performance claims.
Service calls at scale, wired into your stack.
Delivery calling runs at parcel volume, so the controls and the system connections both have to be operational from day one.
Compliance workflows built in
- DLT template workflows supported — 160-series for service calls
- Calling-window enforcement on every outbound campaign
- Consent logging, designed for DPDP-era consent management
- DND/NCPR scrubbing for any promotional calling
- Complete call recordings and audit trails for dispute resolution
Plugs into your delivery stack
- Trigger NDR and verification calls from your OMS or NDR feed via REST APIs
- Write dispositions — reattempt, reschedule, address fix, cancel — back through webhooks
- Receive transcripts, recordings, and summaries after every call
- Route inbound support numbers to agents with business-hour rules and concurrency limits
- Sync escalations into GoHighLevel CRM workflows with full context
NDR resolution rate jumped from 34% to 71%.
Automated delivery rescheduling and address confirmation calls — in 8 languages, at ₹3 per call.
Anonymized · D2C Logistics Platform, Delhi NCR
Logistics teams usually ask
How do NDR calls get triggered?
Your NDR feed or OMS fires a webhook or API call the moment a delivery attempt fails. Agni dials the customer, speaks in their language, captures the resolution — reattempt slot, corrected address, redirect, or cancellation — and posts it back as a structured outcome your panel can process automatically. See the APIs & webhooks page for how it connects.
Can it handle deliveries across regions and languages?
Yes. Agni speaks 30+ Indian languages with 100+ accents & dialects and native Hinglish handling, so a customer in Coimbatore, Kolkata, or Surat gets the call in a language they actually answer. Explore languages and voices.
What about inbound driver and partner queries?
Inbound numbers route to specialized agents with business-hour rules, active days, and concurrency limits. Agents answer routine payout, route, and process questions from approved content and transfer complex cases to your operations team with a summary attached. See inbound calls.
Ready to cut NDR and RTO?
See Agni resolve a failed delivery, verify an address, and post the disposition back to your panel — on a live walkthrough with your own delivery flows.