Solution · IVR replacement
Retire the phone tree. Let callers just talk.
Agni replaces legacy “press 1” IVR with a conversational AI voice agent that understands what callers want the first time — in Hindi, Hinglish and 30+ Indian languages — resolves it or routes it with context, and runs 24/7 on your existing telephony.
No menus30+ Indian languagesKeeps your telephony<300ms
Why conversational beats menus
Everything a phone tree can't do.
Menus were a workaround for machines that couldn't understand speech. That constraint is gone.
Callers just talk
No “press 1 for sales”. Callers say what they need in their own words, and the agent understands the intent the first time — no menus, no dead ends.
Resolves, then routes
It answers common requests itself and transfers only genuine escalations — to the right team, with the caller's context, so no one repeats themselves.
In every caller's language
30+ Indian languages with native Hinglish and 100+ accents & dialects — a menu can't do that, and it's why callers actually complete the call.
24/7, no hold music
Always answered, instantly, with sub-300ms responses. Queues and after-hours voicemail stop leaking customers.
Keeps your telephony
Works with your existing numbers and providers — Twilio, Telnyx, Airtel, and SIP — so you replace the experience, not the infrastructure.
Every call, measurable
Transcripts, intents, outcomes, and containment become data — visibility a touch-tone IVR never gave you.
FAQ
IVR replacement, answered.
How is this different from a normal IVR?
A traditional IVR makes callers navigate a fixed menu (“press 1, press 2”). Agni lets them speak naturally, understands the request, and either resolves it or routes it with context — no menu, no misroutes, and it works in the caller's own language.
Do I have to replace my phone system?
No. Agni connects to your existing numbers and telephony providers (Twilio, Telnyx, Airtel, SIP), so you keep your infrastructure and just upgrade the caller experience.
Which languages and accents does it handle?
30+ Indian languages with native Hinglish and 100+ accents & dialects, so callers across regions are understood — something a single-language touch-tone tree can't offer.
Can it transfer to a human when needed?
Yes. It resolves what it can and hands genuine escalations to the right team with the full transcript and context attached — never a cold restart for the caller.
What does it cost?
Plans start at ₹2,999/month with ₹7/min at higher volume — all-in INR pricing with GST invoices. See the pricing page for the full breakdown.
Give callers a conversation, not a menu.
See Agni answer a real call, understand the request, and route it — with no phone tree in sight.
or call our AI agent directly+91 11 4056 6600Available 24/7 · Hindi, Hinglish, EnglishChat on WhatsApp