Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and RAVAN.AI LLC ("Company," "we," "us," or "our"), a technology company registered at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, UAE (Company Registration: 41078).
By accessing, browsing, registering for, subscribing to, or using any of our Services in any manner, you expressly acknowledge and agree that:
Definitions & Scope of Services
"Services" encompasses all products, platforms, tools, APIs, software, mobile applications, physical devices, widgets, integrations, white-label solutions, and any other offerings provided by Ravan.ai, including but not limited to:
"Account" means your registered account on any Ravan.ai platform. "Content" means any data, text, audio, video, images, scripts, prompts, configurations, or materials uploaded, submitted, or generated through our Services. "Credits" means any prepaid usage allowance including tokens, AI minutes, API calls, or platform credits.
Account Registration & Responsibilities
Registration Requirements: To access certain Services, you must create an Account by providing accurate, current, and complete information. You agree to update your information promptly to maintain its accuracy.
Account Security: You are solely responsible for:
Account Types: We offer various account tiers including individual accounts, business accounts, agency accounts with sub-account capabilities, white-label accounts, and enterprise accounts. Each tier may have specific terms, features, and limitations as described in the applicable service agreement or plan documentation.
One Person Per Account: Accounts are non-transferable. You may not sell, trade, gift, or otherwise transfer your Account to another person or entity without our prior written consent. We reserve the right to refuse registration or cancel Accounts at our sole discretion.
Permitted Use & Restrictions
Licence Grant: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services solely for your internal business purposes as intended.
You agree NOT to use our Services to:
Billing, Payments & Subscription Terms
Pricing & Fees: Service fees are as published on our website or as agreed in your service agreement. We reserve the right to modify pricing at any time with or without notice. Price changes for active subscriptions will take effect at the start of the next billing cycle unless otherwise stated.
Payment Terms:
Usage-Based Charges may include but are not limited to:
Late Payments: Overdue balances may incur late payment fees. We reserve the right to suspend Services for non-payment after a grace period at our discretion. Reactivation may require payment of all outstanding balances plus a reactivation fee.
Auto-Renewal: All subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date. Cancellation does not entitle you to a refund for the current or any prior billing period.
No Refund Policy — All Sales Final
ALL PAYMENTS MADE TO RAVAN.AI ARE FINAL, NON-REFUNDABLE, AND NON-REVERSIBLE. This applies universally and without exception to every type of transaction including subscriptions, one-time purchases, credits, tokens, minutes, setup fees, onboarding charges, API fees, usage charges, add-ons, upgrades, downgrades, white-label licensing, agency fees, consultation fees, implementation fees, and any other payments of any nature whatsoever.
No refunds, credits, adjustments, or compensation will be provided for: unused services or features; partial billing periods after cancellation; service dissatisfaction or unmet expectations; technical issues, downtime, or bugs; changes to features, pricing, or service availability; account suspension or termination (by you or by us); accidental or duplicate purchases; force majeure events; or any other reason without limitation.
Credit Purchase, Usage & Expiration
All purchased Credits — including tokens, AI minutes, API call allowances, voice minutes, messaging credits, and any other form of prepaid balance — will automatically and permanently expire six (6) months from the date of purchase or issuance, regardless of usage status.
Credit Terms:
AI Services — Specific Terms
The following additional terms apply specifically to our AI-powered Services:
AI Output Disclaimer: Our AI systems (including Maya, Agni, AI Sales Rep, AI Receptionist, and all AI agents) generate outputs based on probabilistic models. We make no guarantees regarding the accuracy, completeness, reliability, appropriateness, or fitness of AI-generated content, responses, decisions, transcriptions, translations, or recommendations. You are solely responsible for reviewing and verifying all AI outputs before acting upon them.
Call Recording & Consent: Many of our Services involve automated call recording. You are solely responsible for:
AI Agent Behaviour: While we strive to ensure our AI agents behave appropriately, AI systems may occasionally produce unexpected, inaccurate, or inappropriate responses. You acknowledge that: AI agents may make errors in judgment, qualification, or communication; accent detection and language matching are probabilistic and not guaranteed; sentiment analysis and emotional responses are approximations; and no AI system can replicate human judgment with 100% accuracy.
AI Training & Improvement: We may use anonymised, aggregated data from your use of Services to improve our AI models. You may opt out by contacting [email protected], understanding that this may limit certain features.
No Guaranteed Results: We do not guarantee any specific results from use of our AI Services, including but not limited to: number of leads generated, appointment booking rates, conversion rates, call connection rates, revenue increases, cost savings, or any other performance metric. Past performance statistics are illustrative only and not guarantees of future results.
White-Label & Agency Terms
If you access our Services through a white-label, agency, or reseller program, the following additional terms apply:
Intellectual Property Rights
Our Intellectual Property: All rights, title, and interest in and to the Services — including all software, source code, AI models, algorithms, training data, designs, logos, trademarks (including RAVAN.AI, MAYA, AGNI, and all related marks), service marks, trade names, trade dress, trade secrets, patents, and copyrights — are and shall remain the exclusive property of RAVAN.AI LLC.
Your Content: You retain ownership of Content you upload or create through our Services. However, by uploading Content, you grant Ravan.ai a worldwide, non-exclusive, royalty-free, sublicensable licence to use, reproduce, process, and display your Content solely for the purpose of providing and improving our Services.
AI-Generated Content: Content generated by our AI Services on your behalf is licensed to you for your use, subject to these Terms. We retain the right to use anonymised versions of AI-generated content for model improvement.
Feedback: Any feedback, suggestions, ideas, or improvements you provide regarding our Services become our property without any obligation of compensation or attribution to you.
Prohibited Actions:
Chargebacks & Payment Disputes
Filing a chargeback, payment dispute, reversal, or fraud claim with any bank, credit card company, or payment processor without first contacting us at [email protected] and allowing 15 business days for resolution constitutes a material breach of these Terms and may constitute fraud under applicable law.
Consequences of unauthorised chargebacks or payment disputes:
Service Level & Availability
Uptime Target: We target 99.9% uptime for our core Services but do not guarantee uninterrupted availability. Scheduled maintenance windows will be communicated in advance where practicable.
Service Modifications: We reserve the right to, at any time and without prior notice:
No SLA Credits: Unless explicitly stated in a separate Enterprise Service Level Agreement, we do not provide service credits, refunds, or compensation for downtime, performance degradation, or service interruptions of any kind.
Third-Party Dependencies: Our Services rely on third-party providers including cloud infrastructure (AWS), telephony providers (Twilio), payment processors (Stripe), AI model providers, and various API services. We are not responsible for outages, errors, or limitations caused by third-party service providers.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The Ravan.ai Parties (including RAVAN.AI LLC, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, contractors, and service providers) shall NOT be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including: loss of profits, revenue, business, goodwill, anticipated savings, data, information, business opportunities, or contracts; business interruption; cost of substitute services; or any intangible losses — regardless of the theory of liability, even if advised of the possibility of such damages.
Total aggregate liability of the Ravan.ai Parties for all claims arising from these Terms or your use of Services shall not exceed the lesser of: (a) total fees paid by you in the 3 months preceding the claim, or (b) USD $100.00.
Specific Liability Exclusions: Without limiting the foregoing, we bear no liability for: AI agent errors, inaccuracies, or inappropriate behaviour; failed or dropped calls; incorrect transcriptions or translations; lost leads or missed appointments; data processing errors; integration failures; third-party service outages; security breaches beyond reasonable control; results or outcomes from AI-generated content; or any user decisions based on AI recommendations.
Disclaimer of Warranties
We make no representations or warranties that: Services will be uninterrupted, timely, secure, error-free, or virus-free; AI outputs will be accurate, appropriate, or reliable; defects will be corrected within any timeframe; Services will meet your requirements or expectations; any specific results, leads, revenue, or performance will be achieved; data will not be lost, corrupted, or intercepted; third-party integrations will function correctly; or our AI systems will behave consistently or predictably in all scenarios.
BETA & EXPERIMENTAL FEATURES: Services labelled as "beta," "preview," "experimental," or "early access" are provided without any warranty whatsoever and may be discontinued at any time. Use of beta features is entirely at your own risk.
You expressly acknowledge that you are using our Services at your sole risk and accept full responsibility for any consequences arising from such use.
Indemnification
You agree to indemnify, defend, and hold harmless the Ravan.ai Parties from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees, expert witness fees, and court costs) arising out of or related to:
This indemnification obligation survives termination of your Account and these Terms indefinitely.
Account Termination & Suspension
Termination by Us: We may suspend, restrict, or permanently terminate your Account and access to Services at any time, for any reason or no reason, with or without cause, with or without prior notice, including for: Terms violations; fraudulent, illegal, or abusive activity; non-payment; chargeback filing; platform abuse; excessive resource consumption; regulatory requirements; or any conduct we determine harmful to our business, users, or partners.
Termination by You: You may cancel your Account at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. No refunds are issued for any reason upon cancellation.
Effects of Termination:
Data Export: You may request a data export prior to termination by contacting [email protected]. We will make commercially reasonable efforts to provide your data in a standard format within 30 days, subject to technical feasibility.
Governing Law, Disputes & Arbitration
These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, without regard to conflict of law principles.
Mandatory Dispute Resolution:
You agree to resolve all disputes on an individual basis only. You irrevocably waive any right to: participate in class action lawsuits or class-wide arbitration; join or consolidate claims with other users; act as a private attorney general or in any other representative capacity; or demand a trial by jury. This waiver applies to all claims, past, present, and future.
Injunctive Relief: Notwithstanding the arbitration requirement, either party may seek injunctive or equitable relief in the courts of Dubai, UAE for intellectual property infringement, breach of confidentiality, or other matters requiring immediate judicial attention.
Confidentiality & Data Protection
Confidential Information: Both parties agree to maintain the confidentiality of any non-public information disclosed during the course of using or providing Services, including business strategies, pricing, technical specifications, customer data, API keys, and proprietary processes.
Your Data Protection Obligations: If you process personal data through our Services (such as lead information, customer records, or call data), you are the data controller and are responsible for: ensuring lawful bases for processing; providing privacy notices to data subjects; responding to data subject access requests; implementing appropriate data protection measures; and complying with GDPR, CCPA, UAE Data Protection Law, PDPA, and all other applicable data protection regulations.
Data Processing: We act as a data processor when processing personal data on your behalf. Our data processing practices are described in our Privacy Policy. For enterprise customers requiring a Data Processing Agreement (DPA), please contact [email protected].
Cross-Border Transfers: Our Services may involve the transfer and processing of data across international borders, including to servers located in different jurisdictions. By using our Services, you consent to such transfers, which are protected by appropriate safeguards as required by applicable law.
General Provisions
Modifications: We may modify these Terms at any time. Changes are effective immediately upon posting. Continued use constitutes acceptance. Material changes may be communicated via email or in-platform notification. Your sole remedy for disagreement with updated Terms is to discontinue use.
Severability: If any provision is deemed invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary. The invalidity of one provision does not affect the enforceability of remaining provisions.
Entire Agreement: These Terms, together with the Privacy Policy, Refund Policy, any applicable service agreements, NDAs, order forms, and agency agreements, constitute the entire agreement between you and Ravan.ai and supersede all prior agreements.
No Waiver: Our failure to enforce any right or provision is not a waiver of that or any other right. A waiver of any breach is not a waiver of subsequent breaches.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may freely assign without restriction. These Terms bind and benefit successors and permitted assigns.
Force Majeure: Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, wars, terrorism, government actions, cyberattacks, internet disruptions, power failures, telecommunications failures, or third-party service outages.
Notices: Notices to you may be sent to the email address on your Account. Notices to us must be sent to [email protected]. Notices are deemed delivered when sent by confirmed email.
Relationship: These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship. Neither party has authority to bind the other.
Third-Party Beneficiaries: These Terms are for the benefit of the parties only. No third party has any rights under these Terms except as expressly stated.
Headings: Section headings are for convenience only and do not affect interpretation.
Contact Information
For any questions, concerns, legal notices, dispute submissions, data requests, or general inquiries regarding these Terms and Conditions:
Response time: 5–7 business days for standard inquiries. Mark "URGENT" in subject for priority handling.
These Terms and Conditions were last reviewed and updated on February 16, 2025, and are effective immediately. Previous versions are available upon written request.